Experience Hokkaido Like Never Before

Custom-made journeys, warm local support, and unforgettable moments—designed just for you and your family.

Start Planning


Why Choose HOKU Concierge?

We’re not just planners—we’re your trusted companions in Hokkaido. Our bilingual local team supports families, long-term travelers, and adventure seekers with authentic experiences, seamless communication, and heartfelt service.

Kurashina Family in Guam

We are the Kurashina family — based in Sapporo, Hokkaido. With three lively boys aged 8, 6, and 2, we understand the joys and challenges of family travel. Our life in Hokkaido is filled with seasonal beauty, local traditions, and warm community.

I’m Mami Kurashina. From age 19 to 24, I studied in Los Angeles and worked as a travel agency manager. After returning to Japan to raise my children, I wanted to share the Hokkaido I love with others. With my husband’s support, HOKU Concierge was born — a service that feels like having a friend in Japan.

Our Services

Custom Travel Plans

Custom Travel Plans

We create tailor-made itineraries just for your family—whether you're here for nature, food, or relaxation.

Bilingual Local Support

Bilingual Local Support

Our friendly local team is fluent in English and Japanese, ensuring smooth communication wherever you go.

Local Experience Booking

Local Experience Booking

We help you book family-friendly experiences—from farm stays to cultural workshops—across Hokkaido.

Why Trust HOKU Concierge?

Family-Owned

Family-Owned & Local

Run by the Kurashina family in Sapporo, we know Hokkaido like home—and treat every guest like extended family.

Bilingual Support

Bilingual Support

English-Japanese support from start to finish. We’re fluent, friendly, and responsive across time zones.

Custom Travel

Tailored to You

No one-size-fits-all plans. We craft each itinerary based on your family's needs, preferences, and pace.

How It Works

Planning your Hokkaido adventure with us is easy and personalized. Here’s what to expect:

Step 1

1. Share Your Dream

Tell us your travel hopes, family needs, and preferred dates via our form, LINE, or WhatsApp.

Step 2

2. Receive a Custom Plan

Within 2–3 business days, we send a personalized itinerary tailored to your lifestyle and preferences.

Step 3

3. Confirm & Pay

We adjust the plan as needed and confirm everything via secure PayPal payment.

Step 4

4. Enjoy Stress-Free Travel

We stay connected throughout your trip to support with guidance, bookings, and real-time help.

Sample Itineraries (10-Day Stays)

Here are two sample 10-day itineraries to inspire your Hokkaido journey. Travel times are carefully considered to ensure a relaxed, family-friendly experience.

🌻 Summer Plan

  • Day 1: Arrive in Sapporo, orientation walk, local dinner
  • Day 2: Explore Sapporo – parks, markets, sweets factory
  • Day 3: Otaru day trip – canal, crafts, sushi
  • Day 4: Maruyama hike, Hokkaido Shrine, Mt. Moiwa
  • Day 5: Farm visit for fruit picking or nature crafts
  • Day 6: Noboribetsu Onsen stay & Hell Valley
  • Day 7: Lake Toya scenic trip, return to Sapporo
  • Day 8: Furano & Biei flower fields, stay in Furano
  • Day 9: Return to Sapporo, cooking class
  • Day 10: Departure & airport transfer

❄️ Winter Plan

  • Day 1: Arrive in Sapporo, warm welcome dinner
  • Day 2: Snow play at Takino Snow World
  • Day 3: Odori Park, Sapporo Beer Museum, Mt. Moiwa
  • Day 4: Otaru winter day trip – canal, cafés, crafts
  • Day 5: Asahiyama Zoo & penguin parade
  • Day 6: Jozankei Onsen retreat with ryokan stay
  • Day 7: Return to Sapporo, light shopping or museum
  • Day 8: Ski or snow fun at Kiroro or Teine
  • Day 9: Japanese calligraphy or sweets-making class
  • Day 10: Departure & airport transfer

Each plan is customizable based on your pace, season, and interests. We’ll help tailor the perfect route for your family.

Pricing

Our transparent pricing makes it easy to plan your perfect Hokkaido journey.

Included: Custom itinerary creation, booking & translation support, 24/7 chat support, local coordination

Not included: Accommodation, meals, transportation (arranged at cost)

Contact us for a detailed quote

Optional Add-ons

Contact us for more details about these add-ons

Cancellation Policy

We understand that plans may change. Please review our cancellation terms below:

We are happy to discuss date changes whenever possible.

Testimonials

“HOKU Concierge made our trip seamless! We felt like VIPs.”

🇺🇸 Emily, USA
Couple, early 30s

“My kids loved the personalized activities. Highly recommended!”

🇦🇺 Marcus, Australia
Family of 4, ages 7 & 9

“Amazing local insights and flexible support. Five stars!”

🇬🇧 Sophie, UK
Solo traveler, age 42

FAQ

Q: Do you speak English?
A: Yes, fluently and warmly. We're happy to support you in English throughout your journey.

Q: Can you make bookings on my behalf?
A: Absolutely. We assist with restaurant, activity, and local reservations—especially where English is not available.

Q: Do you provide transportation yourself?
A: No, but we help arrange trusted transport such as taxis, airport shuttles, or rental cars.

Q: How do I get from the airport to Sapporo?
A:

  • 🚆 JR Rapid Airport Train – ~40 min to Sapporo Station (~¥1,150 per person)
  • 🚌 Airport Limousine Bus – direct to major hotels, ~1 hour (~¥1,100 per person)
  • 🚖 Taxi or Private Car – most convenient, ~50 min (~¥15,000–40,000 depending on group size)

We'll recommend and book the best option based on your situation.

Q: Are you a travel agency?
A: We are a concierge service, not a licensed travel agency. Our role is to assist, recommend, and guide with personal care and attention.

Q: Can I use this service for business support or legal interpretation?
A: No. HOKU Concierge is strictly for travel and lifestyle assistance. We do not accompany or translate for business, legal, or corporate purposes.

Q: Is this service suitable for long stays or working holidays?
A: Yes! We love supporting long-term travelers and families relocating short-term. We can help you settle in with practical, local help.

Contact Us

We'd love to hear from you. Share your vision and let's begin crafting your Hokkaido experience.

💬 LINE Chat   |   💬 WhatsApp Chat